Acer Accounts Chartered Accounts
Data Protection Registration: ZA405064
Professional liability insurance
In accordance with the disclosure requirements of the Services Regulations, our professional indemnity insurers are Hiscox Limited, 25 London Road, Sittingbourne Kent ME10 1PE. The territorial coverage is worldwide excluding professional business carried out from an office in the United States of America or Canada and excludes any action for a claim brought in any court in the United States of America or Canada.
Details of our complaints procedure can be found in our standard terms of engagement. All complaints must be submitted to us in writing.
Acer Accounts respects your privacy and is committed to protecting your personal data. This policy applies to Acer Accounts.
Users of our website;
People who use our services;
Employees or representatives of organisations who use our services or supply us with goods or services;
People who contact us via any medium (e.g in person, by post, email, telephone or social media).
1. IMPORTANT INFORMATION
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2. THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes [first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender].
Contact Data includes [billing address, delivery address, email address and telephone numbers].
Financial Data includes [bank account and payment card details].
Transaction Data includes [details about payments to and from you and other details of services you have purchased from us].
Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website].
Profile Data includes [your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses].
Usage Data includes [information about how you use our website, products and services].
Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may be unable to provide the service to you but we will notify you if this is the case at the time.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
apply for our products or services;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
give us some feedback.
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to perform the contract we are about to enter into or have already entered into with you.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share data with third parties such as:
HM Revenue & Customs, regulators and other authorities based in the United Kingdom.
Compliance professionals from our professional or licensing body i.e. the Institute of Chartered Accountants in England and Wales.
6. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. DATA RETENTION
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
For your information, by law we have to keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for six years after they cease being clients.
In some circumstances you can ask us to delete your data, please sent us a request accordingly.
8. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
Request access to your personal data
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Website and email privacy notice
The website and email privacy notice refers to personal data processed from users of the ACER ACCOUNTS website and email solutions. We believe it is very important to respect the privacy of individuals, and to make only safe and ethical use of the information that is provided through electronic channels.
Where we collect information we are doing so in order to offer you better services, both on the website and in the rest of our operations.
The information we collect and how we use it
We do not collect any financial information on this website.
We will only send you emails if you have agreed to receive emails from ACER ACCOUNTS, by actively giving consent. You can delete or change your email address at any time or unsubscribe to particular types of email. You are able to withdraw consent at any time, by unsubscribing from ACER ACCOUNTS emails.
We may use any or all of the personal information we collect about you to build up a profile of your use of the website and its facilities. We will store this information under your name on ACER ACCOUNTS's system.
Who will have access to the information?
Like most websites, our server gathers limited information about you during a session, including the IP address and domain name from which you are accessing the server. We use this information to help us improve the content, design and performance of the site. We do not give the log files or the information they contain to any third parties.
Our website software can recognise the configuration of the computer and the browser software you are using. This will help us to provide you with an optimised experience.
If you provide feedback via an online feedback form we will collect your name, email address and, if appropriate, membership or student number.
This site uses Google Analytics, and specifically Google Analytics Demographics and Interests reporting. Should you wish you can opt-out of the Google Analytics advertising features used for demographics and interests reporting using. Google have provided more information and a simple plugin to allow you to do this on any website.
Our website and emails may contain links to other websites. We are not responsible for the content or practices of these other sites and we recommend that you check their own privacy policies.
If you have any questions or concerns about this please us at