Search
  • Helen White

HMRC customer service worsens

The past year has seen service levels at HMRC hit “rock bottom” with call waiting times in February three times longer than a year ago. In February 2020, the average wait was six minutes; this year it’s 15 minutes. Accountants complain that even routine requests such as registering for self-assessment are taking weeks and with new forms issued by HMRC this week they are predicting even more delays. the Institute of Chartered Accountants in England and Wales said that its members have experienced poor performance “across all HMRC services”. The industry body goes on to warn that HMRC’s failures could damage Britain’s post-pandemic recovery “due to inhibiting new businesses and stifling the growth of existing ones.”

The Times

0 views0 comments

Recent Posts

See All

G7’s minimum corporate tax rate ‘too low’

While G7 finance ministers have agreed to support a global minimum corporate tax rate of at least 15%, Argentina's finance minister has described the rate as “far too low”. Martin Guzman told an onlin

Companies starting to receive letters demanding taxes

More than 1,200 companies get letters demanding overdue income taxes As the Government starts to recover debts built up in the pandemic, HMRC has sent more than 1,200 companies warning letters demandi